We are looking for a Senior Project Manager to report to a Program Manager. Works closely with Directors and Subject Matter Experts, designers, developers, and QA to ensure flawless project execution, efficient resource allocation, project financial sanity, and client satisfaction. He/She fosters and grows project management talent and helps to develop processes, documentation, standardization, and tools. He/She is interested, invested, and passionate about the industry, the clients we serve, and the work produced.
**Job Location: Costa Rica**
**You will**:
- Manages day-to-day activities in the Delivery Department to ensure projects meet organizational goals and requirements.
- Promotes the Agile values and principles.
- Analyzes the state of the Agile teams within the responsible projects to determine needs and opportunities for improvement of Agile practice.
- Support establishing effective Agile governance approaches - such as ticket descriptions, metrics, dashboards, and reporting.
- Manages projects and resources in charge.
- Supports leadership for PMs to manage all phases of the program to success, including initiation, planning, definition, design, development, testing, and deployment cycles.
- Drives weekly releases for vertical and/or horizontal; review and prioritization of work and resource planning.
- Coordinates with Development and QA teams and communicates with all impacted stakeholders.
- Collaborates with IT technical teams to ensure successful delivery of projects.
- Ensures all projects stay in scope and on schedule.
- Partners with our AP team to drive cohesion around the customer experience and partner retention.
- Supports Agency Partnership Director and New Business Development team to engage and win prospective clients.
- Supports discipline leadership and guidance to the Delivery Department team, setting standards and working to ensure the overall success of this group within the organization.
- Adheres to and advises on the company-wide operating metric targets with the Group Delivery Director.
- Responsible for ensuring its teams are developing and executing against detailed project plans, including overall budget allocations, schedule roll-ups of all projects, critical path, and risk assessment.
- Works with team leads and Program Manager to develop process and documentation standards for the team to follow with the end goal of top efficiency and quality.
- Works with Group Delivery Director to align appropriate team members against suitable assignments, considering business needs and individual Career Paths.
- Motivates people, works and leads in a team environment.
- Ensures effective communication and promotes a sense of participation and involvement.
**You have**:
- Advanced English knowledge (B2+ reading, writing, some conversational)
- **Technical background**:
- A track record for successfully managing a discipline or large programs.
- Expert experience in project finance, pipeline planning, forecasting, road mapping, and leadership
- Resource management within the Solution Delivery team including balancing priorities, timelines, mix, and casting while understanding and supporting the objectives and motivations of every discipline.
- Proven ability to successfully manage multiple stakeholders.
- Proven ability to work on large-scale digital projects.
- Proven ability to develop and implement processes to ensure high-quality deliverables for the client.
- Proven acumen negotiation skills and proven ability to interact with Senior-level employees.
- Presents him/herself in a polished, professional way—a very high degree of personal professionalism.
- Bachelor's degree in management, business, or related field; many obtain master's degree or post -bachelor's certificate and professional credentials or equivalent strong experience as Project Manager in exact areas of expertise required for CM (Digital Agencies projects, Web development project, SCRUM/Agile Software projects).
- Proven experience in a Scrum Master role. PMP designation, SCRUM Master certification, Six Sigma. Project Management Methodologies, PMI Process Groups, AGILE Development, or Risk Management.
- Mastery of office productivity tools such as Excel, Word, MS Project, Visio, and PowerPoint.
- Knowledge of collaboration and issue tracking tools such as Box, Jira, Confluence.
- The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week. The ask stems from our want to:_
- _Strengthen opportunity for continuous learning_
- _Improve collaboration and team relationships._
- _Increase employee engagement_
- We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if th