Senior Process Engineer

**What you'll do**
- Assess the feasibility of process improvement opportunities following a multidimensional approach, including but limited to financial (costs and expected benefits), technical, and compliance aspects.
- Prioritize process improvement opportunities by creating inventories and evaluating the maturity level.
- Design and document new processes outlining their scope, steps, actors, systems, inputs, processing actions, outputs, quality, metrics, etc.
- Describe the current state of a process (as-is) by mapping workflows (end to end) at different levels of abstraction and performing data analysis to specify process attributes such as AHT, UPH, SLAs, and task categories.
- Periodically evaluate existing metrics and KPIs and propose new ones as required.
- Lead the implementation of proposed solutions by coordinating with business and technical teams.
- Track the benefits realization of process improvement initiatives.
Report process improvement outcomes to stakeholders regularly.

**What experience you need**
- University degree in Industrial Engineering
- Proficient in English oral and written (B2+ Belt)
- 5+ years of working experience and understanding of process improvement techniques applicable to the service industry.
- 3+ years of working with Lean Six Sigma methodology and statistical analysis.
- Six Sigma Green Belt Certified.

**What could set you apart**
- Scrum Certification
- Process and Task Mining knowledge.
- Knowledge about RPA and Artificial Intelligence
- Experience with the Design of Experiments
- Quality Management Certification (CQM or similar)
- Experience in Project Management