**About Us**
Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter.
**Job Summary**
Responsible for the performance of their designated Managers and providing guidance to improve their performance. Works with designated Managers and other support staff to formulate and execute plans to improve performance and promote customer culture.
**Primary Job Responsibilities**
- **At least 4-8 years of directly related experience, including 3 or more years of supervisory and leadership experience. (must)**:
- Management of client and corporate goals, including Operational Metrics, Profitability/Productivity, Quality, Client Satisfaction, and Customer Satisfaction.
- Management of first-line supervisors.
- Associate satisfaction.
- Personal training and development with the Site Director and other CCM leaders through direct involvement in advanced projects.
- Blandishment and maintenance of client relationships.
- To work with Operations Support area representatives to improve the quality of the services being provided.
- To establish and maintain COPC guidelines.
- To facilitate client communication meetings.
- Discuss issues, concerns, action plans, and new requirements with support Areas (Owners' meetings).
- To accomplish Gross Profit forecast.
**Skills/Knowledge/Abilities**
- Ability to develop strong business relationships.
- Ability to provide superior service to employees by listening, comprehending and guiding them through the issue to closure.
- Ability to serve as an employee advocate while balancing the needs of the clients and the company.
- Demonstrated ability to adapt to changing priorities and provide proactive, effective change leadership. Understanding of and ability to ensure compliance.
- Demonstrated ability to effectively deal with ambiguity.
- Demonstrated business savvy with ability to develop and maintain successful partnerships with both management and employees.
- Expert at establishing and maintaining effective relationships with management staff, front-line employees, the general public and clients.
- Open-minded, trustworthy, compliance-oriented, flexible, adaptable and team-oriented.
- Proven ability to influence employees at all levels.
**Education**
Bachelors in Business or Industrial Engineering
**Experience Target**
- 8-10 years of relevant professional experience, including 2 years supervisory experience
**Specialized Certifications
