Responsible for managing or performing work associated with IT infrastructure & systems administration (internal or outsourcing staff) including installation, configuration, administration, support and maintenance of IT software and hardware systems, IT data/voice network systems, and internal databases. Activities include ensuring the uptime, performance, and resource availability of the computers and other IT systems; matching the organization's resources with the demand placed on them; monitoring organization's wide area and/or local area network performance; identifying and resolving network problems; upgrading network hardware, software and telecommunications equipment; IT data center facility operations; and ensuring the quality, accuracy and security of databases
**Requirements**:
- Manage specific job processes/projects as determined by leadership
- Lead cross-functional support team during project activities
- Ensure on-site resources provide adequate staffing coverage and support for business integration events
- Facilitate the execution and support of business integration (deployment, foldout, or transfer) activities for all functional areas across the BT department
- Review and advise on master deployment plans (MDPs) and associated collateral materials
- Build relationships with site leadership, Sysco business partners, and BT (Business Technology) functional leads
- Lead debriefs for the onsite team and maintains communication transparency with leaders
- Assist team in escalating defects, issues, and incidents
- Coordinate issue resolution and keep leadership informed of status/situations
- Facilitate lessons learned for each phase of the project
- Other activities as deemed necessary and directed by BT (Business Technology) leadership Leadership and Initiative
- Takes initiative to suggest and implement continuous process improvements
- Inspires others through positive leadership (creates followership among others)
- Anticipates issues and proactively works to address their Motivation and Commitment
- Self-starter
- Motivated by the desire to make an impact
- Highly committed to exceeding expectations and continuous improvement
- High energy level
- Strong personal work ethic flexibility
- Willing to take on various types of work as directed by leadership
- Good fit with Sysco corporate culture
- Ability to adapt to different management, communication, and delivery styles (as needed) based on the situation
- Highly flexible and adaptable to shifting priorities in an ever-changing environment personal resilience
- Willing to take measured risks
- Thrives and succeeds in a fast-paced, dynamic business environment
**Education**
- Master's degree or MBA preferred (For internal associates, equivalent years of experience in lieu of degree)
- Experience in a business process design role (or other similar) with large (for example, $10M - $20M) business change
- initiatives that include discovery, design, documentation, and optimization of enterprise-level business solutions (people, process, technology)
- Working knowledge or experience of Sysco business processes (such as order to cash, or procure to pay) or equivalent mergers and acquisition processes
- 7+ years of overall IT (or related area) work experience.
- 3+ years leading teams in business functions or related areas.
- Advanced skills in Microsoft Word, MS Project, and advanced Excel data manipulation and formatting.
- 3+ years of experience in project management in both large and small
- scale projects is a plus.
**Skills**:
- making skills.
- Strong professionalism and interpersonal skills.
- Ability to quickly build a trusted relationship with leadership, resources, and support teams
- Ability to present ideas in user-friendly language to non-technical associates and end-users.
- Ability to build and maintain effective working relationships with all levels of management and associates.
- Ability to research functional process matters, such as similar issues that other companies might be dealing with, potential vendors who might provide products, or services that could address a specific need, and so on.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment while managing associated stress.
- Flexible; readily accepts new changes; open to new ideas.
- Demonstrated ability to deliver against deadlines and produce high-quality results (accuracy, thoroughness in the deliverables they are producing)
- Ability to work independently and manage multiple task assignments
- Ability to speak to all deployment activity process threads, such as conversion data validation, change management, or
- business activities
- Ability to present in formal or informal settings, including presenting to OpCo leadership
- Ability to identify key stakeholders in the business process across OpCo (operating company), Corporate, or SBS (Sysco Business Service)
