Job Description The IAM Senior Security Engineer is required to support the Experian global Identity & Access Management team in the PAM (Privileged Access Management) space, handling differing technologies such as CyberArk PAS, CyberArk EPM, Centrify on Linux, Windows, and MAC environments globally across different regions, both on-premises and in cloud environments. In this role, you will be responsible for vulnerability management, OS and application support, and availability. You will be held accountable for supporting the implementation of new functionalities on the above systems, creating internal documentation for those new functionalities, and supporting the existing processes associated with Privileged Access Management activities. You will need to work closely with Cyber Security teams, service desk leads, systems engineering, network security, audit, application developers, and other internal systems administrators' teams. Additionally, you will need to: Summary of Primary Responsibilities Perform critical analysis on information consolidated from multiple sources, identify, and resolve conflicts, and break down high-level information into actionable work plans. Support IAM transformation on IDM-PAM technology expansion by developing enhancements and new features driven by business requirements as well as internally identified opportunities for efficiency gain-automation. Resolve and identify root cause scenarios for any issues within our PAM platforms. Be responsible for system health, patching, and vulnerability support across different IAM systems across on-prem & cloud environments. Recommend adjustments to the technical requirements to adjust with agility to the business needs. Be responsible for minimizing-reducing interruption for the Organization within our IDM-PAM systems. Prioritize specifications based on business value and support implementation according to the timelines. Provide On-call support as required according to team support rotation. Support and implement compliance activities as needed to comply with different PAM controls. Qualifications 4+ years of hands-on experience in IAM & PAM product support, such as CyberArk, Secret Server, Centrify, OKTA, Sailpoint, Saviynt, or similar. CyberArk is desired. Working knowledge of IAM concepts and technologies such as AD, Azure, LDAP protocols, authentication & authorization across on-prem and Cloud environments. Hands-on experience with Windows and Linux OS and common utilities to provide infrastructure support and implement PAM controls, especially on the UNIX side. Background and understanding of Cloud concepts on AWS, AZURE, or GCP is required. Strong understanding of networking concepts such as TCP-IP to troubleshoot and support application issues. Good understanding of modern PAM-IDM concepts and best practices. Good knowledge of the Incident Response lifecycle, ITIL concepts, and the ability to work independently with minimum supervision. Ability to thrive under pressure. Additional Information This is a permanent home-based role in Costa Rica. No relocation available. Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
