Life Unlimited.
At Smith+Nephew we design and manufacture technology that takes the limits off living.
Are you looking for a new opportunity where you can develop yourself?
The Data Analyst - Complaints is developing, analyzing, and disseminating the global complaint data used for workload management, audits/inspections, performance metrics, global periodic summary reporting, post-market surveillance, risk management, supplier quality, marketing, commercial/sales needs, legal needs, and other internal organizations.This position is a P3 levelWhat will you be doing?Build and establish management tools for Global Complaints organization and supporting complaint investigation sites.Create, establish, and disseminate performance metrics to track formal quality objectives and internal Global Complaint goals.Analyze, interpret, and disseminate complaint data as requested by internal organizations.Support internal and external audits/inspections with complaint data needsSupport complaint management system software changes and administrative access requests.What will you need to be successful?
Experience: 5-more years of Quality, Compliance, Data, or related experience is required.3 years of experience with medical device complaint handling, post-market surveillance, or equivalent is required.Languages: Advanced English level.Knowledge: Microsoft Office Suite; in particular, advanced knowledge of Excel (macro scripts, pivot tables, power query) is required.Regulatory compliance requirements (e.g., GMP, 21 CFR 820, and ISO 13485) and quality assurance principles and practices.Exposure to eQMS softwares (TrackWise, Vault, Pilgrim, SmartSolve) is preferred.Solid understanding of statistical sampling techniques, analysis and storage of data.Exposure to PowerBI and ETL is preferred.Knowledge in a programming language is a plus.Competences: Able to handle multiple projects, meeting key deadlines with minimal direction.Excellent interpersonal & communication skills, both written and verbal.Self-motivated and organized.Able to work with different cultural backgrounds.Ability to work on problems of diverse scope where analysis of a situation or data requires evaluation of various factors.Detail oriented.You.
UnlimitedWe believe in creating the greatest good for society.
Our strongest investments are in our people and the patients we serve.
Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about on our website.Other reasons why you will love it here!Your future: stock purchase program, referral bonus, subsidy in transport and food, recognition program.Work/Life Balance: Extra days off, birthday off, voluntary hours.Your Wellbeing: company doctor, medical insurance, gym, health campaigns, employee assistance program, parental leave.
Flexibility: Hybrid work model (for more professional roles), flexible schedules.Training: Training program, unlimited learning.Extra perks: employees association, and more…