Senior Customer Service Agent

This position provides customer service support and routine problem resolution via chat and mail, related to our customers' products or services.

**Responsibilities**:

- Attend to customer needs using support tools and resources to provide an appropriate solution.
- Maintain a basic knowledge of the customer's products and/or services.
- Document details of customer interaction in the system.
- Performs other duties and responsibilities as assigned by management.

**Job Requirements**
- 2 years of proven experience as Customer Service Agent.
- Proficiency in both written and spoken English.
- Strong organizational skills and attention to detail.
- Enthusiasm and passion to provide great service for our customers.
- Ability to work under pressure.
- High self-motivated team player.