**Senior Associate, Settlement Operations - Santa Ana, Costa Rica**
Does playing a meaningful role in Digital and Retail Settlement Operations sound exciting to you? How about bringing your analytical skills to a global business that is committed to moving money for better? Join Western Union as Senior Associate, Settlement Operations.
**Western Union powers your pursuit.**
We are looking for someone who would be part of the Settlement Operations Team as a Senior Associate, Settlement Operations responsible for assures accurate, valid, and timely settlement, refund, remittance, and billing transactions in Western Union.
**Role Responsibilities**
- The position assures accurate, valid, and timely settlement, refund, remittance and billing transactions for agents, financial institutions, and WU product users.
- Contributes in ensuring outstanding customer service quality levels, maintaining valid supporting documents for all transactions, providing research, root cause and recommendations to address gaps in delivering incumbent duties, investigating issues, and providing resolutions.
- The position supports Retail Money Transfers or other products business by delivering daily customer transactions reconciliation, settlement, exceptions, and discrepancies remediation functions in operations area.
**Role Requirements**
- Daily and monthly settlement operations tasks.
- Participation in projects and process Improvements.
- Higher Education Diploma or equivalent in Accounting, Administration, Business, Finance, Computer Science, Communications, or similar type of degree.
- Experience: 1-year related experience.
**We make financial services accessible to humans everywhere. Join us for what's next.**
Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**
Your Costa Rica
- specific benefits include:
- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy
**Our hybrid work model**
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
LI-Hybrid