Job Description Contribution to customer conversion projects from planning to delivering.
Planning o Validating customer requirements to make it a successful project.
Collaborate with customer, account team to define project deliverables.
Collaborate with internal and external project team members to ensure full understanding of each task.
Delivery Successful and on-time delivery of assigned tasks.
Install and configure client standard products.
Design customized training.
Conduct onsite and/or virtual training for customers agents.
Customer virtual/onsite assistance with floor walking in a day-to-day operations environment.
Work closely with regional delivery team, customer support teams & across all operational verticals In Scope Supporting planning and requirements gathering Identifying existing workflows, and designing future flowsIdentifying products according to customer needs Product Demonstration (Sabre Red 360, Automation Hub, Ticket Express, others) Agent Training Go Live support Documenting and Tracking issues Logging time on Workday Qualifications Skillsets & Experience Minimum 2 years of hands-on GDS experience; functional Sabre knowledge is a plus.
Proven experience in travel industry, including Travel Agency E2E workflow & commonoperations knowledge Strong communication and interpersonal skills with the ability to collaborate effectively with diverse team.
Proficiency in creating and delivering formal training programs and presentations Languages: Must-have: Proficiency in English Nice to Have: Proficiency in Spanish or French as a second language.
Team player with experience of working with different cultures in a global environment Nice to have: Experience in customer implementations, project management experience.
Functional and technical experience on customer facing functions primarily focused on technical troubleshooting and/or system support and/or analysis.
Experience with travel distribution/reservation systems.