Senior. Associate - Operations

Job Description 1-2 years of experience in customer service.
Responsible for quality monitoring of production staff and disseminating feedback.
Scheduling regular calibration calls with client's quality assurance.
Client service (phone or Email).
Good verbal and written communication (in English).
Able to hold a free flow conversation (in English).
Team player.
Execute the work per process.
Escalate doubts/clarifications Qualifications Minimum Academic Qualification (Degree) : At least HS graduate System working knowledge required : Basic Computer Knowledge (Citrix, ADUC, Windows OS, Printers is a plus) Excellent Communication Skills 1-2 years of experience in customer service.
Background and Experience Basic Knowledge of US Mortgage Regulations in Origination (preferrable).
Minimum Academic Qualification (Degree) : At least HS graduate System working knowledge required : Basic Computer Knowledge (Citrix, ADUC, Windows OS, Printers is a plus).