Sr.
Associate, Accreditation - Santa Ana, Costa Rica
Are you always looking for new and better ways to combat financial crime?
Are you ready to play a vital role in building the workforce for a global business that is redefining the financial services sector?
Join our Know-Your-Customer Operations team here at Convera as a Sr.
Associate.
Motivated by our values: Customer Champions, Growth Minded, Truth Seekers, Fast Movers, High Achievers, Respectfully Candid
We are the largest non-bank B2B cross-border payments company in the world.
We leverage decades of industry experience and technology-led payments solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction.
Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
We make moving money so easy, that any company in the world can grow with confidence
As an accreditation Sr.
Associate at Convera, you will investigate and analyze new customer accounts to make sure they meet all necessary requirements, legislation, and policies.
After gathering all required information about the customers, you will decide whether to pursuit or to terminate business relationship with them.
Here you will have an opportunity to work and develop in a professional multicultural environment.
Here are some skills, attributes, and qualifications you will have:
- Excellent communication skills in both verbal and written English
- Attention to detail
- Initiative and commitment to overcome obstacles and meet the end goal, targets
- The ability to work successfully in a self-motivated team environment
- Flexibility and capability to work and prioritize effectively under stress, time management skills
- Client centric
Responsibilities will also include execution of more complex tasks, issues or escalated cases.
Act as an escalation point for related issues or if required escalate issues to a higher level and internal or external business partners.
High school degree required, college degree or equivalent preferred.
Strong verbal, written and listening skills.
Fluency in English is required.
1-3 years of customer service experience with at least 1 year in the WUBS OLS Associate role.
Strong ability to multi-task and take fast decisions independently.
Ability to navigate within lots of systems at the same time.
May require shift work.
Join us, and let's move money simply, securely, smartly
We're a company on the move, and we want our people to grow and develop.
You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
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