**Senior Application Support Specialist**
At DHL, people mean the world to us.
That's why our goal has always been to attract and retain the best talent across the globe.
We provide challenges and opportunities for personal and professional development.
We recognize the difference you bring to our business and together we share the pride of building one of the world's largest leaders in logistics and supply chain solutions.
Our purpose as the Logistics Company for the World is to connect people, improving their lives.
We don't just deliver parcels and packages - We also deliver prosperity, we transport health, we power growth and we deliver joy.
**Summary**
DHL is hiring a **Senior Application Support Specialist** for its Heredia Zona Franca office.
In this role, you will be **2nd level technical support for CRA (Counter Retail Application), a Retail Solution web-based tool**.
You will effectively manage maximum availability and minimize disruption to CRA and ensure that all agreed targets, SLA's and Metrics are met.
You will **provide service consultation, guidance, and problem-solving expertise** with respect to complex technical issues, support internal improvement initiatives and projects relating to CRA.
In the event of an emergency incident, you will actively manage the target resolution.
**This is a technical role** that requires a minimum of 5 years of experience in large enterprise web development and technical support.
It's also a customer-facing role so a service-oriented attitude and willingness to learn business logic are needed.
Additional skills and responsibilities include:
- Experience with Unix, Linux, PL/SQL, Oracle, Apache, Tomcat, NGINX, and Advanced shell scripting **preferred**:
- Fluent English (written and spoken) **required**:
- Experience in AWS (Amazon Web Services) Cloud with medium-high scale Provisioning **required**:
- Deliver assigned services according to agreed SLA's (TRT, Availability, and Performance)
- Act as a primary point of contact for all RUN related aspects of the service (Incident Management, Problem Management, Capacity Management, SW patching, etc.)
- Maintain service production and pre-production environments and systems
- Drive Service Improvement Plans to continuously improve service performance
- Ensure adherence to testing and installation procedures and resolve deviations
- Follow quality standards and policies
- Interact with members of the IT community and business to address both run and build/project topics
- Good understanding of IT infrastructure (HW, network, OS, DB, middleware)
- Very good communication skills
- Very good analytical skills and structured approach
- Organizational skills, experience with matrix management
- Ability to work independently, self-motivation, and self-confidence
- Strong customer focus
**DHL is an equal-opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.