Senior Application Support Specialist

**JOB PURPOSE**

The role will be part of a new IT Services DevOps team within the Identity & Access Management area serving the "Start DPDHL" service introduction. After an initial implementation phase the "Start DPDHL" project will turn into a global service, providing identity management to all DPDHL divisions.

**WHAT DO WE EXPECT**
- A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
- Demonstrable experience as a support engineer in a related field.
- Can Analyze issues, incidents and handle requests coming via Service Now.
- Can generate reports from Service Now, fix the defects and bug.
- Can do Root cause Analysis and help in having permanent fixes.
- Monitoring of daily running Tasks and taking proactive steps accordingly.
- Ability to manage document configuration changes and monitor performance.
- Exceptional ability to provide front-end support to internal/external colleagues.
- Investigate issues using / referring data logs using Kibana.
- Basic knowledge of SQL scripts to run prepared queries on database to trace down the error and find root cause.
- Familiar with Chrome developer console to find error messages in JavaScript or calling Web server via HTTP or WebSocket.
- Able to refer log files in different tools and browsers, find out the causing issue and send the details to developer.
- Participates in supporting Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the 'START DPDHL' service.
- Must be able to work independently, but strong team player.

**Technologies & Tools**:
Elixir Phoenix framework, C#, GitHub, OpenShift Kubernetes, Kibana