**Customer Service/Support**
**Location**
- Pavas, Costa Rica***
Job Title:
Senior Account Manager
**Job Description**:
Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.
We are looking for an Senior Account Manager to join our team. Today.
We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.
The future team member that will love this job will demonstrate the value and benefits of our services by supporting our sales teams. Reporting to a Sales Director, you will oversee the management of moderate to highly complex accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Along the way you will have access to excellent training opportunities to grow and an attractive benefit package; including, medical insurance and more. At Concentrix, you can truly Own Your Future!
- You will:
- Ensure client's customers are satisfied with the client's products and services, and resolve escalated issues
- Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives
- Evaluate our client's customer needs and propose potential solutions
- Be a single point of contact for our client customer and may coordinate the work of client service teams
- Utilize data to remediate customer concerns/roadblocks prohibiting satisfaction
- Manage external competitive pressures and handle objections
- Work with multiple partners, building relationships with decision-makers at all levels
- Manage sales territory and achieving monthly quotas
- Negotiate skillfully in tough situations
- Identify risk and barriers to success; develop contingency plans
- Identify opportunities for additional product or service sales
- Provide consultative support
- May potentially attend vendor and external events
- May provide mentoring and guidance to more junior staff
- Use data to help influence buying/renewal process
- You have:
- Bachelor's degree
- 5+ years experience in sales
- 4+ years experience in account management and IT industry
- 2+ years working in a Customer Relationship Management environment
- Successful Background in sales or account management, serving mid to large clients
- Passion for customer experience and sales
- Demonstrated experience to learn and optimize new technology and data
- Excellent knowledge of Microsoft programs
- Experience establishing communication and engagement
- Experience making decisions under conditions of uncertainty or limited data; evaluate short
- and long-term consequences
- Experience in high volume calling preferred
**Virtual First and Remote Work**
**Location**:
CRI Work-at-Home
Language Requirements:
English (required), Spanish (required)
Time Type:
Full time
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