**Account Management**
**Location**
- Pavas, Costa Rica***
Job Title:
Senior Account Manager (Portuguese - English - Spanish)
**Job Description**:
We are looking for an Senior Account Manager to join our team. Today.
At Concentrix, we aim to find and grow exceptional people like you! Imagine being able to partner with global technology leaders in a company that cares about your professional growth, your success, and your community. Our global staff have devoted their careers to ensuring every customer experience is exceptional. So naturally, we're committed to making Concentrix the best place to grow a career, too.
We are Concentrix's B2B Sales Services Division. Working at Concentrix, you will be a part of an engaging and entrepreneurial team where you can reimagine the boundaries of your career, all while working remote. We are dedicated to creating success for our clients, the communities around us, and each other. All of this is possible because of the talent you have to offer. At Concentrix, you can truly Own Your Future!
- You Have:
- Minimum 5 years of sales experience involving detailed solution selling
- Bachelor's degree (required)
- Minimum 4 years of account management experience
- 4 years of experience in the IT industry
- 2 years minimum of working in a CRM environment
- Experience in high-volume calling
- Previous experience with sales and customer experience
- Enthusiasm for new technology
- MS Office experience (Word, PowerPoint, Outlook)
- Experience making decisions under conditions of uncertainty or limited data; evaluate all consequences
- Experience providing and implementing solutions when needed
**You Will**:
- Ensure that client's customers are satisfied with our client's services and resolve escalated issues
- Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
- Evaluate our client's customer needs and propose potential solutions
- Be a single contact for our client's customer
- Use data to fix customer concerns/roadblocks prohibiting satisfaction
- Manage external competitive pressures and handle objections
- Work with multiple partners, building relationships with decision-makers at all levels
- Manage sales territory and achieving monthly quotas
- Negotiate in tough situations
- Identify risk and barriers to success; develop contingency plans
- Identify opportunities for additional product or service sales
- Use data to help influence buying/renewal process
- Work with a team and report directly to a Sales Manager
**Accommodation and Diversity**:
We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. You will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
**Virtual First and Remote Work**:
Concentrix's B2B Sales Services is a **Virtual First** company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but a space at home to work is required. Uninterrupted home-based internet is required in your home to attend and host video calls, a minimum bandwidth speed of 20mbps is important.
LI-Remote
**Location**:
CRI Work-at-Home
Language Requirements:
English (required), Portuguese, Spanish (required)
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents
