Language: Fluent in English, Spanish
- Being able to escalate systemic and process defects identified.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
- Excellent performance record, particularly with regard to quality & productivity.
**SHIFT REQUIREMENTS**: Sunday-Thursday/Tuesday-Saturday or weekend schedules including graveyard shifts available and will be offered based on business needs.
**Work Location**: Currently, our facilities are located in San Jose, Calle Blancos, as well as positions 100% from home depending on business needs.
- Important Note: Shifts cannot be changed after confirmation by the Recruiting team. Schedule changes can be requested after 90 days in the company and will be approved based on business needs.
**Skills/Competencies & Requirements**:
- Comfortable working in a high-volume environment with the ability and flexibility to adapt to change effectively.
- Maintains a strong customer focus, ensuring the customer feels supported and valued.
- Demonstrates effective, clear and professional written and oral communication.
Key job responsibilities
**Responsibilities include, but are not limited to**:
- Identifying customers' needs, clarify information, research every issue and providing solutions.
- Documenting all Selling Partner interactions and information according to standard operating procedures in the system.
- Ability to troubleshoot and provide product guidance and support to all Amazons Sellers, Brand owners and Vendors.
About the team
In Selling Partner Support, we support businesses (Sellers, Brand owners & Vendors) who sell their products through our Amazon marketplace platform, helping them to reach consumers both locally and globally. Our SPS Associates support our Sellers, Brand owners and Vendors by serving as the first resolution point, diagnosing technical, operational, system and process issues and propose solutions that will remove barriers to enable resolutions.
San Jose, CRI
- 6 + months experience within a customer service /contact center environment would be an advantage.
- Business acumen in areas of e-commerce and retail is advantageous.