Selling Partner Support Associate, Selling Partner

Speak, write, and read fluently in English

SHIFT REQUIREMENTS: Sunday-Thursday/Tuesday-Saturday or weekend schedules including graveyard shifts available and will be offered based on business needs.

Work Location: Currently, our facilities are located in San Jose, Calle Blancos, as well as positions 100% from home depending on business needs.
- Important Note: Shifts cannot be changed after confirmation by the Recruiting team. Schedule changes can be requested after 90 days in the company and will be approved based on business needs.

Skills/Competencies & Requirements:

- Comfortable working in a high-volume environment with the ability and flexibility to adapt to change effectively.
- Maintains a strong customer focus, ensuring the customer feels supported and valued.
- Demonstrates effective, clear and professional written and oral communication.

Key job responsibilities

Responsibilities include, but are not limited to:

- Identifying customers' needs, clarify information, research every issue and providing solutions.
- Documenting all Selling Partner interactions and information according to standard operating procedures in the system.
- Ability to troubleshoot and provide product guidance and support to all Amazons Sellers, Brand owners and Vendors.

About the team

In Selling Partner Support, we support businesses (Sellers, Brand owners & Vendors) who sell their products through our Amazon marketplace platform, helping them to reach consumers both locally and globally. Our SPS Associates support our Sellers, Brand owners and Vendors by serving as the first resolution point, diagnosing technical, operational, system and process issues and propose solutions that will remove barriers to enable resolutions.

6+ months of customer service experience