Selling Partner Support Associate, Seller Support

Minimum 6 months experience within a customer service and contact center environment
- Bilingual English/Spanish with 90% proficiency in both languages
- Demonstrated effective, clear and professional written and oral communication and attention to detail
- Customer oriented
- Understanding of quality and metrics processes
- Ability to embrace constant change with flexibility and good grace
- Demonstrated appropriate sense of urgency and adaptability in response to changing business needs
- Schedule flexibility to work at least one day of the weekend
- High School Diploma
- IMPORTANT: Please have your Criminal Record, ID and Badge picture ready in order to start the process.
Job summary
The Selling Partner Support team acts as the primary interface between Amazon, our Sellers and Vendors.
We obsess over providing world class support, technical assistance and account management services to our global partners.
Position Description

**Responsibilities**:

- Demonstrates ownership of every Seller interaction to achieve successful first time resolution on all contacts
- Demonstrates the ability to work independently while using departmental resources, policies and procedures
- Maintains high performance metrics such as quality, productivity, first contact resolution, and attendance
- College Degree or currently in first or second year of obtaining an undergraduate degree