Speak, write, and read fluently in English
- High School diploma.
- 2+ year(s) of experience in Customer Service and/or back-office corporate environments.
- Work experience in MS Office tools (Outlook, Word, Excel, etc).
This is a full-time, hourly, non-virtual, permanent position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.
Our team in Costa Rica will be responsible for providing timely and accurate operational support to customers on our internal platform, offering a first class customer experience in all interactions. A First Line Support Agent will also identify chronic system issues, provide process improvements and recommendations, develop internal documentation, and contribute to a team environment.
The First Line Support Agent demonstrates end-to-end ownership of every seller interaction and handles proactive problem solving to provide exceptional support to our customers. Able to deal with pressure and satisfy customer concerns or frustration even in the most challenging of environments, our first line support can diffuse complex situations, ensuring customer satisfaction. Our team members are expected to maintain a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
About the team
**Prior applying, please consider the following**:
- Schedule available for this role is Monday through Friday from 8:00am to 5:00pm (no exceptions or additional shifts are required).
- Amazon is a multinational technology company with English as its core business language. CVs must be submitted in English in order to be eligible for consideration.
San Jose, SJ, CRI
- B1 proficiency or higher in Portuguese, French, Italian and/or German.
- University bachelor's degree completed in Information/Systems Engineering, Computer Science, or related tech-field.
- Experience in peer coaching, mentoring, and/or training.