1+ years of professional experience, preferably in digital advertising and/or customer facing roles
- English proficiency (both written and verbal)
- Strong organizational, interpersonal, and communication skills (written and verbal)
- Self-directed, goal-oriented and flexible, enjoy working in a fast-paced and at times ambiguous environment
- Excellent customer service judgement with high commitment to customer success
- Experience working cross-functionally and with employees with different skill sets
- Adaptable and quick to learn new skills, processes and tools, demonstrating strong technical/operational capabilities
- Experience with MS Office, particularly Word and Excel.
Job summary
Job summary
Amazon Advertising operates at the intersection of advertising and eCommerce, and offers advertisers a rich array of media solutions across Amazon's mobile and desktop websites, proprietary devices including Kindle and Fire TV, and the Amazon Programmatic Demand Side Platform.
We are looking for a highly motivated Self-Service Creative Specialist who is passionate about working with our advertiser and agency partners to support Amazon's products including DSP Self-Service, Sponsored Display, Sponsored Brand and Sponsored Brand Video and address creative related challenges, while also providing training and education to improve their understanding of Amazon's ad policies and specifications.
Key job responsibilities
- Access and leverage data & metrics to identify advertisers to support and areas for support
- Develop expertise in Amazon DSP Self-Service, Sponsored Display, Sponsored Brand and Sponsored Brand Video Products
- Partner with the design team to facilitate design updates to creatives, when necessary
- Assist advertisers with developing campaign creatives and address creative rejections.
Work with other teams to facilitate successful campaign launches, often within a short turnaround time-frame and under tight deadlines.
A day in the life
- Learn about Amazon advertising's products as well as the company's ad policies and specifications.
- Utilize data-based analysis to initiate and manage process and product improvement projects to improve efficiency and advertiser experience
- Work with advertisers to improve their overall customer experience and enable them to successfully launch ad campaigns through ad policy training and creative education
- Grow and broaden your skills as you work in an environment that thrives on collaboration, creativity and experiential learning
- Bachelors' degree in Marketing, Advertising or related field
- Digital advertising experience and expertise in related ad specifications, file formats and technologies
- Experience with Salesforce or other CRM tool and/or Business Intelligence tools will be a plus.