**Job Description**:
Job Summary:
The person filling this role in Security Technology Operations will join 3M's world-class Information Security, Risk and Compliance organization focused on the ongoing design, implementation, and support of 3M's IT Cybersecurity infrastructure. You will help support the day-to-day operations of the company through the operation and maintenance of security technologies.
Primary Responsibilities:
- Respond to break & fix support cases for our security technologies, escalated by Service Desk agents or other IT infrastructure workflows.
- Support troubleshooting cases, marked as problems, related to Active Directory, SSO, MFA and other similar security technologies.
- Process user request related to issuing certificates, system changes and internet access reviews among others.
- Comply with the SLA's defined for the different support and request queues.
- Serve in an on-call rotation, including evening or weekend hours.
- Document and/or provide feedback for current and new process knowledge articles.
Basic Qualifications:
- University Degree in MIS, Computer Science, or related field from a recognized college or university or equivalent work experience
- Minimum three (3) years of experience supporting IT network and/or IT infrastructure services and platforms.
- Knowledge of Active Directory, MFA, SSO or similar technologies.
- Knowledge of database querying and management.
- Fluent in speaking and writing English.
Preferred Qualifications:
- Three to four (3 - 4) years of experience working on supporting Active Directory, MFA, SSO for large-scale deployments (~10,000+ users).
- Hands-on experience managing windows servers through PowerShell.
- Experience managing Linux servers through bash or scripting language.
- Knowledge of mainframe management.
- Knowledge of Incident, Problem, Change and Release management.
- Experience working in IT at a global organization.
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