You build and promote great relationships with colleagues, design customer experiences that inspire loyalty.
You are the most important pillar of our success.
You make the difference.
- ** Your Role **:Sea Logistics Sales is responsible for generating new business opportunities with a clear focus on SME customers.
They have a thorough, up to date and in-depth understanding of the trade-lane(s) in terms of the geography of the trade, and the service offerings, such as sailings, transit times, reliability, specific country documentation regulations, local standards, operational requirements, as well as the type of industry/goods/commodity traded on the particular routes.
They spend most of the time in customer-facing activities, hunting for new business, and working hand in hand with the Customer Care Personnel (customer care tasks) on the same customers.
The Sea Logistics sales takes pricing decision in alignment with the Customer Care Manager, and following the Trade Management/Pricing recommendations.
They account owner of sales accounts (personally own an account portfolio).
- ** Your Responsibilities**:
- Generate new business opportunities with a clear focus on SME
- Take pricing decision in alignment with the Customers Care Managers
- Prepare quotations using our online tools and submit our proposal to the customers
- Demonstrate superior Sea Logistics product and trade knowledge
- Deliver presentations about our main Sea Logistics products
- Monitor competition by gathering current marketplace information on pricing and products
- Report customer complaints to the Customer Care Team
- Align with the Customer Care Team when onboarding new customers and to provide robust and complete content in Customer Promise/CCL handover form
- Use CoreLOG to maintain and update customer information
- Perform the related CRM tasks/activities
- Regularly review the customers' portfolio with the CCL managers and Customer Care Team
- Close customer deals
**Your Skills and Experiences**:
- Bachelor's Degree in Supply Chain Management
- Previous experience in Sea Logistics and Customer Management
- Advanced English
**About Kuehne+Nagel***
With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
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