We pride ourselves on being travel experts. Leading the way when it comes to providing unique travel experiences, our brands offer the world's best polar expeditions, wildlife safaris, cultural tours, yachting adventures and more.
Our ambition is to build the world's leading experiential travel company. With over 2000 colleagues across 30 countries worldwide, we are working together to achieve this by sharing our knowledge, expertise and best practices to stay at the forefront of the travel industry.
**The Position**
Travelopia is looking for an individual that will be central to continually improving and enhancing Salesforce platforms for our North American brands! You will work with our team to collaborate on specifications based on stakeholder requirements, validate the proposals, and deliver the solutions, keeping the wider organization's best interests in mind when working on the specified requirements. You will be supporting both TCS World Travel and Quark Expeditions businesses.
**What you will be doing**:
- Dive into hands-on configuration tasks, molding Salesforce features to fit our evolving needs. From user management to security settings, you'll craft custom solutions that optimize our CRM system.
- Get creative in solving common challenges like data mapping and page layout design within the Salesforce ecosystem. Your innovative solutions will enhance user experience and efficiency.
- Take charge of deploying work items, ensuring seamless transitions and thorough testing. You'll also handle user support requests and administrative needs, ensuring our Salesforce CRM runs well.
- Provide day-to-day end user support and assist users to troubleshoot issues and increase their knowledge of Salesforce.
- Document and evaluate issue patterns to plan and recommend process and system improvements.
- Build reports and dashboards as requested by the business as needed.
- Stay current on Salesforce releases, features, and best practices.
**What we are looking for**:
- Must have Salesforce Administrator Certificate.
- Salesforce Certified Advanced Administrator preferred.
- BA/BS degree in IT or related field and 2+ years of relevant experience
- Experience with Salesforce Lightning and Lightning App Builder.
- Experience with data migrations and integrations.
- Excellent analytical, problem-solving, and communication skills.
- Proven ability to work successfully in an ambiguous environment
- A proactive attitude to Salesforce enhancements and designing solutions with best practices front of mind including creating technical documentation around all solutions
- Active in the Salesforce community
**Join us and in return you will be rewarded with**:
- Competitive salary
- Various employee discounts and offers
- Cycle-to-work scheme
- Career progression opportunities
We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.
Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias, building an inclusive culture, and embracing diversity in all its dimensions.
Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.
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