3+ years of experience as Salesforce Administrator.
- Working knowledge of Salesforce Sales/Service/Account Engagement Clouds, Salesforce Communities, Data Cloud, SF DevOps, and other cloud technologies.
- Demonstrated ability to define, refine and implement processes, procedures and policies.
- Outstanding written and verbal communication capabilities.
- Able to adapt to new technologies, learn quickly, and manage high ambiguity.
- *English advance/fluent level
Key job responsibilities
- Develop and analyze complex Salesforce business processes, including data management and lighting flows.
- Perform periodic and ad-hoc testing to ensure data accuracy and integrity in Salesforce.
- Manage stakeholder and customer expectation for both technical and operational support.
- Manage and coordinate technical programs across multiple geographies.
- Monitor performance trends and recommend solutions.
- Develop and maintain standards, policies, and rules for teams.
- Maintain documentation, define best practices and communications
- Demonstrate working knowledge of AWS Configurations.
- Assist with other duties as needed
San Jose, CRI
- Professional experience architecting, operating Salesforce-based solutions.
- Salesforce App Builder certification.
- Salesforce Cloud Certifications.
- Working knowledge of software development tools and methodologies.
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
- Experience using data and metrics to determine and drive improvements.
- 5+ years of program or project management experience.
- 5+ years of Salesforce administration, product, or program management experience.
- 2+ years of technical product or technical program management experience.
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
- Experience working cross functionally with tech and non-tech teams.