Job SummaryEducation Bachelor's degree Experience 2 years of relevant work experience supporting a sales organization 1-2 years quoting and order entry/processing in medical device/sales or other highly regulated environment Skills Superior communication skills – verbal, written and presentational Strong interpersonal and organization skills Dedicated to ensuring quality standards are maintained in all functions and responsibilities Acute attention to detail and accuracy Ability to adapt in a fast-paced environment and prioritize with competing deadlines Ability adapts easily in a changing environment Problem analysis and solving ability Willingness to take initiative and make decisions Demonstrated strength in achieving great customer experience Passion for customer success in a competitive and changing market High energy, self-motivated, proactive, goal oriented and enthusiastic Enjoys collaboration and embraces teamwork Solid knowledge of Microsoft Office, especially Word and Excel Working knowledge of Oracle R12 preferred and the ability to learn other computer programs a must Salesforce.com experience desired Essential Duties and Responsibilities Support the sales team with SalesForce.com navigation, opportunity & quote creation, revisions and maintenance, contract amendments & renewals, order processing and management of both internal and external customer orders Enter all orders and associated transactions for capital equipment (per assigned area), accessories, upgrades, RMAs, credits & rebills into Oracle business system and follow up requirements per policy Serve as the primary point of contact for sales teams to facilitate matters related to back-office needs and issues, such as Sales Order look up, Contract/Pricing inquiries, etc.
Own and ensure a timely resolution of escalated issues that arise on behalf of the sales rep and their customer Collaborate and build strong relationships with internal teams to support needs of the sales team and their customers Serve as the subject matter expert for SalesForce.com quoting by performing quote testing for new product launches, support new hire quote training, and additional training where needed in the field Participate and engage in product training opportunities and product launches to ensure knowledge is up to date for best supporting our internal and external customers Participate and/or lead ad hoc projects focused on continuous improvement Additional Details: Must be able to travel as required by the needs of the role (10%)