**Job Description**:
Sales Support Representative (Solventum)
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You'll Make in this Role
The person hired for the position of Sales Support Representative will handle varied internal customer transactions; including inbound calls, customer sample order entry and servicing customer accounts; communicate with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas; and other duties as assigned.
As a Sales Support Representative you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- Acts as the primary liaison with internal customers.
- Communicates clearly and professionally with the customer by telephone and/or written correspondence.
- Educates and informs internal customers of various processes and directs to appropriate resources.
- Has knowledge and understanding of the current processing systems and can provide service to internal and external customers.
- Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify, and implement service solutions.
- Practices first call resolution with internal and external customers; improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems.
- Participates in and maintains a quality service culture.
- Participates in or leads department initiatives and shares knowledge with colleagues.
- Responsible for completing assigned tasks within Service Level Agreement targets.
- May be required to generate and provide reports and analytics directly related to the function.
- Continuous improvement of processes which may include identifying opportunities to improve data quality & reduce cycle times.
- Responsible for monitoring work queues in SAP and Salesforce for new requests.
- May include training and development skills for new hires.
- Act according to Solventum regulation and policies.
Your Skills and Expertise
Basic Qualifications:
- Bachelor's degree or higher from an accredited learning institution
- Minimum one (1) year of experience in customer service and/or sales
- English level: 90% proficiency (written and spoken).
Preferred Qualifications:
- Salesforce system experience is preferred.
- Experienced with cross-functional project participation.
- Possesses exceptional customer service competencies.
- Enjoys helping and interacting with other people in a professional, courteous manner and provide continuous attention to customer satisfaction.
- Ability to resolve conflicts effectively and take the initiative to resolve issues quickly before they become problems.
- Ability to work in a high volume rapidly changing environment.
- Ability to work in a team environment and willing to collaborate and compromise, including team leadership.
- Strong Active Listening skills.
- Ability to follow through with commitments and show concern for the needs of others.
- Excellent oral and written communication, including presentation skills.
- PC literate, including Microsoft Office Suite
- Strong organizational and multitasking skills with the ability to stay focused on prioritized tasks.
- Good interpersonal skills.
- Clear and conceptual thinking ability; excellent judgment and discretion.
- Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines.
- SAP System knowledge preferred.
Work location:
- Remote
Travel: Occasionally to Headquarter office
Relocation Assistance: None
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regular