Overview:
**A career in tech. Work with the biggest and best names in technology.**
We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow. We celebrate diversity in every way. In fact, it's the reason we've grown so fast. If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.
**Responsibilities**:
The Post Sales Team delivers world-class management of client requests and critical escalations, quickly solving issues that affect business. You'll earn our customers' and partners' trust to positively represent our clients and exceed customer expectations as you coordinate and communicate with them throughout resolution of the issue. This team embraces a growth mindset that encourages you to lean in and learn what matters most to our customers and make decisions that put the customer first.
**This role will**:
- Accept, prioritize, analyze, and close all assigned client requests, exceeding quality and timeline expectations.
- Ensure detailed update tracking for incidents, including all communication, by documenting all troubleshooting and resolution steps.
- Follow ticket management best practices, including prompt assignment, management, and updating, to meet or exceed required service level.
- Collaborate with other team members to provide high quality support, reliable information, and quick resolution of client requests, adhering to all internal and client policies and procedures.
- Prepare data and reports as requested.
- Serve as a back-up for colleagues as needed, ensuring progress on cases. - Monitor queue as requested and ensure service level agreements are met.
Qualifications:
**Post Sales is a good fit for you if**:
- You're familiar with Microsoft products, programs, and services.
- You have customer service experience and a desire to learn new technical skills.
- You have strong negotiation and problem-solving skills.
- You're good at developing and maintaining positive working relationships.
- You're an excellent multi-tasker with great organizational skills.
- You're proficient in both written and spoken English.
**In this role**:
- 1 -2 years of experience in customer service or support preferred, with demonstrated understanding of customer service environment and solutions.
- Proficiency in both written and spoken English and Portuguese languages. At least B2 or 85%
- Higher-level education preferred.
- Proficiency in MS Office.
- Familiarity with IT and/or customer support hardware/software/operating systems/cloud computing.
- Customer obsession, initiative, and drive to exceed expectations.
- Creativity, adaptability, and strong problem-solving skills.
- Ability to work independently but know when to collaborate.
