We're looking for a proactive Sales Operations Manager to lead our Customer Care and Operations Team. This role combines effective sales management with operational efficiency, driving both customer satisfaction and significant revenue growth.
**Core Responsibilities**:
1. **Lead Daily Operations**: Guide the sales team in their daily tasks, ensuring they have the necessary tools and support to succeed, focusing on modern sales techniques and customer relationship management
2. **Manage Sales Representatives**: Manage daily sales team assignments such as lead distribution, sales pipeline management, proactive problem resolution, among other functions.
3. **Drive Sales from High-Volume Leads**: Actively pursue sales opportunities from a large volume of leads in an outbound sales environment.
4. **Enhance Sales Techniques**: Provide ongoing training to the team on the latest sales strategies and tools to boost effectiveness.
5. **Develop and Implement Sales Strategies**: Create innovative approaches to meet and exceed sales targets.
6. **Ensure Customer Service Excellence**: Maintain high standards of customer service to improve customer retention, satisfaction, reviews and referrals.
7. **Analyze Sales Data and Market Trends**: Use analytics to steer the team towards effective strategies and identify growth opportunities.
8. **Optimize Sales Processes**: Streamline procedures to enhance team productivity and efficiency.
9. **Foster Team Collaboration**: Work closely with other departments to align sales strategies with broader company goals.
**Key Requirements**:
- Bachelor's or master's degree.
- Minimum of 5 years in sales leadership, with significant customer service management experience.
- Proven success in achieving sales targets and driving customer service excellence.
- Skilled in training and developing sales teams.
- Proficient in CRM software and sales analytics tools.
This role is designed for a visionary leader passionate about creating an environment where customer satisfaction and team success are paramount. If you are committed to elevating customer service standards and driving revenue growth through effective sales management, we would love to hear from you.
What we offer
- Progressive salary increases based on performance.
- Access to paid time off (PTO) for a healthy work-life balance.
- Quarterly commission program with a 6% uncapped ceiling, recognizing your effort and dedication.
- Additional perks, including integration events and bonuses for exceptional performance.
- Professional growth opportunities in the rapidly evolving technology industry, within one of the leading companies in medical tourism.
- Team Performance Bonuses. Apart from individual contributions, include bonuses tied to the overall performance of the sales and customer service team
- Annual Performance Bonus. Offer an annual bonus based on meeting or exceeding predefined annual sales and operational goals
Application Question(s):
- Please describe an operational strategy you have developed to increase the revenue of companies you have worked with.
- In which industry have you gained the most experience in the past four years?
- How many years of managerial experience do you have in sales and customer service?
- On a scale of 1 to 10, how would you rate your ability to understand and adapt to new technologies?
- Do you have experience in online sales using CRM systems?
- Which countries have your clients been from?
**Experience**:
- Sales B2C: 8 years (required)
**Language**:
- English (required)