Description Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. We are looking for a Sales Development Representative to join our team. Today. We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will demonstrate the value and benefits of our client's services through customer engagement, with a primary focus on selling or renewing contracts. Reporting to a sales manager, You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!You Have:2+ years of experience working in a customer service or sales capacityPrior success in achievement of personal and team sales quota/goalsExperience in high-volume callingExperience learning new technology and dataProblem solving skillsExperience learning new technologyExperience in Google programs like Docs, Sheets, Slides Experience working with Salesforce.com or similar CRMExperience or willingness to work hybridYou Will:Follow outbound contact schedule to reach targeted potential customers identified through MQL's or prospectingAssess and prioritize leads from sales, trials, partners and other sourcesQualify the BANT (budget, authority, need and timeline) of leadsHelp Sales and Marketing reach Market Development related goalsHelp identify the best solutions for customers and how to implement those solutionsFoster trust between customers and clientsReach mastery of product knowledge and technical understanding of services to assess client requirementsInitiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usageManage high volume of customer contacts through phone and email each day – majority of communication is outboundWork with your team and management to provide a professional experience during all interactions with customers and prospectsMaintain the customer management system (CRM) to ensure all relevant data is captured Work remotely, commutable to a designated Concentrix Office in Costa Rica. Details subject to change. Please confirm with your recruiterWork remotely, commutable to a designated Concentrix Office in Costa Rica. Details subject to change. Please confirm with your recruiterVirtual First and Remote WorkConcentrix (B2B) is Virtual First, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but a space at home to work is required. We would expect that most candidates should be a commutable distance from one of our designated office locations in Costa Rica for this role. Location:CRI Work-at-HomeLanguage Requirements:English, SpanishTime Type:Full time2024-05-15
