**Overview**:
This is a quota bearing position responsible for daily contact with specific identified accounts of their assigned territory. Works with customers in providing appropriate information to meet customers' needs while attaining assigned corporate goals and supporting company directives to drive revenues/margins and ensure organizational profitability. Serve as a mentor to ASRs, resolves escalated issues and responsible for managing the day-to-day business flow (training schedules, encourage vendor floor days participation, etc.). Requires previous experience in SAP, a sales support role or in the TD SYNNEX sales environment.
Essential Duties & Responsibilities Required:
- Willing to engage in TD SYNNEX vendor and customer engagement activities that are outside of the pre-defined work hours as part of the total account ownership concept. (10%)
- Manages the resolution of routine, non-complex issues under some directions or guidance. Answers customer questions on pricing, availability of products, and any shipping or service issues related to placed orders. Displays an understanding of the importance of the customer experience from relationship development to issue resolution. (20%)
- Attends TD SYNNEX and vendor partner training as assigned. Represents TD SYNNEX professionally in daily interface with business partners/customers. (20%)
Other Duties & Responsibilities:
- Additional duties as assigned
- Meets attendance and punctuality standards
**Qualifications, Required Knowledge Skills & Abilities and Working Conditions**:
**Experience**:
- 1 to 3 Years of relevant work experience.
Education & Certifications:
- Bachelor's Degree preferred.
- High School Graduate required.
- Other Education / Certifications: Internally have passed the Bronze Assessment, Silver Assessment, and Cisco Bootcamp
Working Conditions:
- Consistent non-standard work or overtime as business requires.
- Professional, office environment.
Required Knowledge, Skills & Abilities:
- Able to execute instructions and to request clarification when needed.
- Able to use a 10-key quickly and accurately.
- Possesses strong data entry skills.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to work independently with minimum supervision.
- Able to maintain confidentiality of sensitive information
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.
**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!