Full-time
Employee Status: Regular
Role Type: Hybrid
Department: Sales & Business Development
Schedule: Full Time
Shift: Day Shift
**Company Description**:
**About us, but we'll be brief**
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years we've been named in the **100 "World's Most Innovative Companies" by Forbes Magazine**. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.
We are 23,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
**Role Summary**
Experian Automotive is growing in Costa Rica! We are in need of Sales Account Managers to manage, grow, and retain our business relationships with Automotive Dealers across the United States. This role will be assigned a territory of automotive dealer or dealer group accounts and will be responsible for managing, retaining, and expanding our account base.
**Key Responsibilities**:
- Manage account base comprised of franchised and independent auto dealers while providing an excellent customer experience
- Daily proactive client engagement through outbound dialing to ensure clients are utilizing our products, obtaining value, and satisfied with our service
- Manage and respond to dealer requests and inquiries regarding product utilization, contract and billing questions, customer disputes, and cancellations
- Coordinate internal resources to ensure client requests are satisfied in a timely fashion
- Onboard new dealers that have been sold by Experian Account Executives and resellers. Onboarding includes managing process to ensure product is implemented and provide product training to end users
- Retain accounts by negotiating contract renewals
- Sell into assigned account base following a proven sales process
- Present additional Experian product offerings that will help dealers meet their goals and objectives
- Maintain customer contact database and sales/retention processes
- Collect and present "voice of customer" feedback to product team for product improvement opportunities
- Collaborate and team with peers, including internal and external business partners
- Attend trade shows and offsite client meetings as needed
**Qualifications**:
- Bachelor's Degree or equivalent experience within automotive retail or SAAS
- 2 year of sales, account management, or customer service experience within automotive retail or SAAS
- Must be fluent in English.
- Experience within high touch "outbound call center" environment
- Experience solving complex customer problems with positive outcomes
- Excellent oral and written communication skills
- V-suite level servicing and contract negotiation experience preferred
- Experience with proven sales or account management methodology
- Self-starter, strong personality, and ability to network
- Effective presentation skills
- Proven track record of sales or account management success
- Proficient with standard CRM's and Microsoft Office Products
- Ability to travel when needed, up to 10%
**What you'll bring**
These roles are responsible for retaining roughly 800 AutoCheck accounts worth over $6M in annual revenue. Regular engagement while providing an excellent client experience will help the Auto BU retain and grow revenue.
**Additional Information**:
**_ This is a permanent home-based role in Costa Rica. No relocation available._**
**Culture at Experian**
**Our uniqueness is that we truly value yours.**
Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian Careers - Creating a better tomorrow together
Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best