Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
We are looking for Technical Support Professioals to join the IBM Sterling Order Management SaaS support team. This team of highly skilled and motivated individuals provide technical support to IBM clients.
- Provide remote technical support to enterprise-level customers to resolve complex issues with implementation, deployment, operations and performance
- Recreate client environments and simulate problems to help isolate root cause, and validate potential solutions
- Utilize technical and negotiation skills to collaborate closely across a broad cross-functional community including DevOps, Engineering, Offering Management teams to triage issues, and to deliver quality, scalability, and serviceability into our offerings.
Required Technical and Professional Expertise
- Strong communication Skills, both written and verbal.
- Work in a customer facing role, on a rotational shift model basis, participation in on-call/production-down support rotation.
- Knowledge Java, K8s, Docker
- Database administration skills and an understanding of SQL and relational databases
- Unix/Linux/Windows system administration skills
- Ability to multi-task and re-prioritize under pressure
- Interest to be in a client-facing role, working with leading edge technology and commercial Supply Chain and e-Commerce vendors.
Preferred Technical and Professional Expertise
- Familiarity cloud-native technologies including Docker containers, Red Hat Open Shift, Kubernetes orchestration, NoSQL databases such as Cassandra or CouchDB
- Familiarity with other programming models and open standards including AngularJS, RESTful APIs, Java Messaging Service (JMS), Apache Kafka or RabbitMQ
- Understanding of Agile Development principles and practices.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
