**Responsibilities**:
- Independently assess' risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
- Governance and oversight may include (not limited to) technology operational risk, risk for example.
- Resolves transactional level escalations coming from the vendor or internal partners
- Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
- Monitors goals are met through performance, risk and relationship oversight of our extended supply chain
- Collaborates to resolve any issues which fall within the terms of the contract.
- Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
**Qualifications**:
- 6-10 years experience navigating and networking across an enterprise utilizing internal and external resources Third Party Oversight/Vendor Oversight experience preferred Business writing experience preferred
- In depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations.
**Education**:
- Bachelor's/University degree, Master's degree preferred
**Controls Role Overview**:
**Role Responsibilities**:
This role is for a Risk and Control global oversight of the RSU functions, who will perform the following:
**Management**:
- Manage a team of direct or indirect controls staff and/or represent the region on strategic and tactical control matters
- Contribute to the strategic direction in the establishment of the RSU control environment with a risk based approach
- Proactively assist RSU Management in the design of a strong control environment and continuous improvement
- Develop approaches to promote knowledge sharing of control best practices
- **Risk & Controls Governance**
- Audit - Lead and manage internal and external audits through the various phases of RSU related audits, including establishment and tracking of Corrective Action Plans (CAPs) when required
- Policy/ Guidelines - Awareness, implementation guidance, and enforcement of related control policies across the region / countries
- Advisory - Subject matter knowledge and trusted advisor on risk and control issues to management and staff
- Alignment - Ensure alignment to the global, regional and country controls framework as required
- Approvals - Review process changes/implementation which may impact controls and provide approvals - e.g. control change and new process acquisition
- Control dashboard/ KRI - ensure the control dashboards are updated to provide management with a clear view on ongoing risks/issues
**Self-Assessment/ Review**
- MCA - Perform testing of complex MCA risk indicators and assist in the overall MCA process including co-ordination of testing and results
- Controls Reporting oversight - Oversight of regional MCA process including ensuring robust MCA's exist across all processes and co-ordination of testing and results, inclusive of self-identified issues(IBAM), regulatory or audit issues and recommending suitable solutions/of Corrective Action Plans (CAPs);
- Identify open gaps and work with the operations functions to implement effective CAPs with an aim of reducing/ mitigating risk and maximising IBAM credit.
- Targeted process reviews - Conduct Process review of emerging risks and new functions/ high risk areas and ensure results are shared and actions taken to resolve potential gaps.
- CAP Validation - Management and oversight of CAP review process and validation of corrective actions implemented, and liaise with appropriate groups to ensure timely closure
**Leadership/ Projects/ Metrics**
- Coach and lead junior Risk and Control analysts in their day to day work across the various ISG Operations groups.
- Projects - Oversee/ drive regional or global risk and control related projects and other group level initiatives
- Innovation - develop methods to make the Risk and Control team more efficient and ensure local processes are considered in global initiatives.
- Presentations - presentation of open issues, CAPs, KRIs, R&C projects for regional and global partners/ leaders.
- Relationship Management - Develop strong partnerships within ICG operations groups, as well as other organizations supporting RSU activities (IA, Compliance, Business etc.)
**Experience**
- Internal Audit, Compliance Testing or Controls experience is preferred.
- **Job Family Group**:
Risk Management
- **Job Family**:
Operational Risk
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive considerat