**Introduction**
At IBM, work is more than a job - it's a calling: To build.
To design.
To code.
To consult.
To think along with clients and sell.
To make markets.
To invent.
To collaborate.
Not just to do something better, but to attempt things you've never thought possible.
Are you ready to lead in this new era of technology and solve some of the world's most challenging problems?
If so, lets talk.
**Your Role and Responsibilities**
- The Revenue Support Enablement Team (RSET) is challenged with solving customer billing/account related Issues.
Primary responsibilities include assisting IBM Cloud Clients through the Cases, Phones, and Live Chat Support.
This role encompasses client facing interactions related to Account Management and Invoicing inquiries.
Responsibilities will include the following:
- Registration, Activation, Login, and ID.
- Suspension and Cancellation of Services.
- User Management, Ownership Changes.
- General Cloud issues.
- Create Support Cases, Phones, Live Chats.
- Contract Modification/Support.
- Account Cancellations.
- Billing Questions and Disputes (AR, Revenue Services).
- Reconciliations/Credits-Refunds.
- Order Processing.
- Discounts/Pricing Adjustments.
- Fraud and Malicious Activity.
- System Outages (Login and ID).
- Tooling and Automation (IMS, Service Now, SAP, BSS Dashboard, CyberSource, CFTS).
**Required Technical and Professional Expertise**
- 5+ years' experience in Customer Service, Collections or Accounts Receivable
- Must have excellent phone and written communications skills.
- Must be client focused, and have good problem solving & decision-making skills.
- Must have good knowledge of Microsoft Suite and ability to learn other software systems.
- Ability to work well both with groups and independently in an office setting and Remote.
- Ability to communicate both verbally and written.
- Ability to work on multiple tasks at one time.
- Position requires use of a computer a majority of the day.
- Must be able to sit for prolonged periods of time.
**Preferred Technical and Professional Expertise**
- 5+ years' experience in Customer Service, Collections or Accounts Receivable.
- Advanced account reconciliations.
- Bilingual (Spanish/English).
**About Business Unit**
Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems.
IBM Cloud provides the security, control, and visibility that our clients have come to expect.
We are working to provide the right tools and environment to combine all of our client's data, no matter where it resides, to respond to changing market dynamics.
Are you craving to learn more?
Prepared to solve some of the world's most unique challenges?
And ready to shape the future for millions of people?
If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story.
Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain.
Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.