**Duties and Responsibilities**- Review customer specifications: verify model numbers, offers alternative solution if what is required cannot be met.- Directly provide customers with evaluation of RMA based on RMA evaluation report with support from Technical Support staff when required.- Review Commercial terms and conditions to ensure compliance to prior agreements and Emerson Process Management established guidelines:- Review orders for technical conformance with valid model options, manufacture/ship date and calibration ranges.- Completeness and accuracy of information from the US counterpart.- Documentation and inspection requirements (i.e., Material Safety Data Sheet - MSDS).- Perform accurate and timely (within the goal set by management) AWR order entry into the Oracle system to allow effective performance to meet customer requirements.- Assures all order details are accurate and in conformance with the customer needs and factory capabilities.- Assures orders are entered properly to communicate requirements to other groups.- Communicate to the NA Measurement Flow and MSS group and the necessary support groups on status of AWR orders.- Shares best practices with team members.- Interacts with cross-functional support teams for assistance on AWR order entry, calculations, technical questions escalations, non-standard product options, buy/resale items, etc.- Accomplishes utilization trackers; accuracy reports; transaction monitoring sheets.- May have to conduct Trade Compliance Screening if applying.**Qualifications****Basic Qualifications**:- Academic background in Business Administration or related field.- English Proficiency (Written and Oral) level, minimum must B2 (Upper Intermediate).- Able to talk to customers and answer phone calls to handle cases or customer requests.- Customer Service or equivalent technical experience (0-1 year).- Attention to details and decision-making.**Preferred Qualifications**:- Customer Service or equivalent technical experience (>2 years).- Past work experience associated with the process industry.- Analytical and responds to the question "How" to achieve the objectives.- Aims to maintain excellent relations with the company and clients.- Aligns thinking to help achieve division's business goals and objectives.**Working conditions**- 3 Days Remote, 2 Days On-site Work Structure.- Work hours may adjust according to US time zones.
