English level C1 or equivalent
- University level Bachelor's Degree or 5+ years of Trust and Safety or Executive Customer Service experience
- Minimum 2 years of process experience in risk management, entertainment, customer service or similar production environment
- 3+ years professional experience with MS Excel
- Highly experienced in trend and data analysis skills (using excel and similar software), with an ability to notice patterns in data to drive decision making
- Experience in owning process improvement while being highly analytical and utilizing problem solving skills to simplify
- Proven project management skills with an ability to think creatively
- Experience documenting and driving new process integration
- Ability to drive root cause analysis and identify corrective actions for escalations
- High level of interest in entertainment industry
Want to help build the future of music and audio entertainment?
Amazon Music builds new experiences for Amazon Music listeners.
We help our customers discover up-and-coming creators, while also having access to their favorite music and podcasts.
We build systems that are distributed around the world, spanning our music apps, web player, and voice-forward experiences on mobile and Amazon Echo devices, powered by Alexa.
Amazon Music products support our mission of delivering audio entertainment in new and exciting ways that listeners love.
Amazon Music's Trust and Safety team is looking for RiskOps Specialists to moderate Trust and Safety issues for emerging audio products.
You will work with a cross-functional team that includes Product, PR, Engineering and executive leadership.
This role will own all moderation decisions and drive expedient resolution for critical issues.
Come make history, as we launch new projects for millions of listeners.
Heredia, H, CRI
- Reading and writing proficiency in second language (German, Hindi, Japanese)
- Experience using SQL/Intercom and Airtable
- Strong technical and analytical aptitude, and some knowledge of statistics
- High level attention to detail and advanced organizational skills
- Comfortable handling a high volume of work on a daily basis
- High moral aptitude
- Experience in digital media and knowledge of the publishing industry is a plus