OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.Modern Life, Gaming and Customer Service (MLGCS), a Support Business Unit within CSS, is a group of 320+ Microsoft employees and over 7,500+ Delivery Partners Advocates spanning 39 sites across the globe. The MLGCS organization provides service and support for all Microsoft consumer products and services, as well as commercial customer service, customer protection and fraud intelligence. We create trust and confidence for every person and organization through a connected customer experience.Do you have a passion for security and customers? A desire to ensure customers are protected with timely and quality security updates, content, and solutions? An interest in contributing to fast moving, real-time security events and crisis? Exhibit a growth mindset and desire to enable others with clear and authoritative communications? If so, we are looking for a technical and operationally strong Risk Manager to help drive our pre-release security update quality assurance and awareness programs. The Security Update Validation Program (SUVP) is our primary vehicle for this effort. SUVP engages customers, partners, and Microsoft engineering teams to ensure product security and stability.The successful candidate for this role will help us grow the program to the next level. The candidate must have a solid PM skills, and experience working directly with customers and the product groups. They must bring a passion for excellence, a service-based approach, program and project experience and a strong ability to collaborate across many teams to provide top tier services to customers. This role must be a champion of customers and our overall security release quality with the ability to effectively recruit, onboard, and follow up with multiple customers. This role must coordinate with multiple stakeholder teams and report on the ongoing quality of testing customers to various audiences.This role is flexible in that you can work up to 50% from home.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.QualificationsQualificationsRequired/Minimum Qualifications 4+ years experience in Risk Management, Privacy, Security, Compliance, Government Intelligence, Operations, and/or Finance OR Bachelor's Degree AND 2+ years experience in Risk Management, Privacy, Security, Compliance, Government Intelligence, Operations, and/or Finance OR equivalent experience.4+ years of related experience in the security field, or a role with strong security components that may include account management, incident response, information security, privacy, network security, forensics, anti-malware, consulting, technical sales, compliance, communications, or public relations.Experience with working with developers to design and develop services and applicationsExcellent written and verbal communications.Familiarity with Microsoft's software servicing model and security update methodologies preferred.Experience with Power Platforms such as Power BI, Power AutomateBusiness level fluency to read, write and speak English.Business level fluency to read, write and speak Spanish.Additional or Preferred QualificationsBachelor's Degree in Risk Management, Engineering, Government Intelligence, Security, or Information Technology, or related field AND 5+ years experience in Risk Management in the context of Operations, Engineering, Information Technology, Business Analyst, Consulting, Auditing, Privacy, Security, Compliance, Government Intelligence, and/or Finance OR equivalent experience.Membership with a relevant risk domain area association including: International Association of Preferredrivacy Professionals (IAPP), International Information System Security Certification Consortium (ISC)2, and Information Systems Audit and Control Association (ISACA), Certified Internal Auditor (CIA), Society for Corporate Compliance and Ethics (SCCE), Disaster Recovery Institute (DRI), Certified Business Continuity Professional (CBCB), Committee of Sponsoring Organizations of the Treadway Commission (COSO), and Institute of Internal Auditors (IIA).Certifications: CISSP, CISM, MCSE Security, CompTIA Security+, or other industry qualifications a preferred.Responsibilities• Have a customer centric mindset and be the champion for the success of customers.• Drive program improvements and growth, assisting in the development of future strategies and engagement models to help customers succeed.• Must have experience with working with developers from the design phase, all the way thru the lifecycle of the service and applications and making sure that customer needs are met.• Must be able to look for opportunities to improve processes and automate from customers' point of view.• Provide deliverables in alignment with rigorous monthly security update release and communications cycles.• Establish and maintain strong customer partnering to ensure security update testing is effective and consistent. • Ability to effectively work with account teams, sometimes under pressure of executive escalations.• Drive recruiting and onboarding efforts to increase active customer participation at the strategic level and for each testing periodBenefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect
