Splunk is here to build a safer and more resilient digital world.The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work.If you become a Splunker, we want your whole, authentic self, what we call your "million data points".So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.Professional Services Resource Coordinator Role:Splunk Professional Services (PS) is a growing and dynamic organization which plays a key role in the success of our customers, our employees and our company.Our PS Resource Coordinators plan and allocate resources to a project to support delivery and customer success through collaboration with cross-functional teams.They are highly organized, strong communicators and strive to make decisions that balance business goals and delivery needs.If you are a self-motivated individual who takes pride in their work, is up for any challenge, and enjoys working in a highly collaborative, fast-paced environment, then this role may be exactly the challenge you are seeking.Responsibilities:Daily monitoring of Resource Request queue and fulfillmentPartner with Project Managers and Project Coordinators to manage resources, schedules, and timelines to ensure key milestones are metHandle staffing escalations from start to finish ensuring that the business is supported throughout the process and the resource management process is followedOptimize utilization by making staffing decisions in support of the deployment strategy for the businessPartner with Consultant Managers and Subcontractor Partner Managers on resource availability, as well as shadow and enablement opportunities for internal and subcontractor partner resourcesProvide daily updates to FinancialForce to feed revenue forecasting based on scheduling, budgets, and hoursRequest and manage Splunk Cloud access for resources actively delivering on Splunk CloudCollaborate on operational initiatives through analyzing, documenting and improving PS operational processesManage forecast risk with tracking internal projects and tentative assignmentsManage various operational reports to support data hygiene within FinancialForceDesired Skills and Experience:1+ years experience in resource management/coordination, professional services, or operations roleExperience in providing services in support of internal stakeholders to achieve successful project outcomesAbility to engage at senior levels and well-versed in the practices and demands of progressive and evolving Services organizations.Excellent time management, organizational, and prioritization skillsDetail oriented with the ability to balance multiple prioritiesAbility to work in potentially time sensitive and pressure situationsStrong interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse community.Ability to work independently and multi-task, in a fast paced and constantly changing environment.Experience working in FinancialForce/PSA/Salesforce preferredShift Schedule(s):6:00am CST - 3:00pm CST (AMER East)10:00am CST - 7:00pm CST (AMER West)7:00am CET - 4:00pm CET (EMEA)9:00am CET - 6:00pm CET (EMEA)
