We are seeking hardworking and dedicated professionals to join our growing team of Europe Experts. The purpose of the Reservations Coordinator is support the needs of our Travel Agent Partners in the period between initial deposit and completion of trip.
**Who we are**:
Established in 1990, Europe Express provides high-quality, custom travel to Europe for their North American clients. The company serves both private group and FIT leisure markets, working exclusively with travel advisors to book everything from air and rail to hotels and sightseeing tours.
**Location**:
This is a hybrid role where you will be required to spend a minimum of 2 days in our office located in Escazu Village, San Jose.
**Salary & Benefits**:
The position offers a base salary plus commission, health benefits, paid time off, travel benefits, employee assistance program and career progression opportunities.
**Scheduling**:
This is a full-time, 40 hours a week position with day time shifts (Mon-Fri / Tues-Sat / Wed-Sun).
**What you will be doing**:
- Discover needs of client through consultative sales approach.
- Create custom Europe destination itineraries to include arrangements for air, hotels, sightseeing and ground transportation.
- Research and price services to align within client budget expectations.
- Provide guidance and make recommendations on routing of itinerary based on client needs.
- Re-sell product when necessary, e.g. hotel closures, major airline schedule changes, service disruptions.
- Educate Travel Agent Partners about Europe Express products.
- Develop and maintain relationships with clients to ensure repeat business.
- Research and maintain current knowledge of all product offerings.
- Exceed customer expectations and NPS satisfaction targets.
**What we are looking for**:
- 3+ years of sales experience in travel industry with a focus on Europe destinations required.
- Proven success in meeting or exceeding inside sales goals required.
- Demonstrated customer service and self-management skills required.
- Background in a consultative sales environment, preferably within the travel industry required.
- Experience with business-to-business sales and relationship/account management building skills preferred.
- Experience with web-based computer systems required.
- Knowledge of airline reservation GDS systems desired (Amadeus preferred).
- High level of written and verbal English communication skills.
- Ability to work independently and as a team.
- Ability to work hours aligned with Pacific Time Zone.
- Strong knowledge of Hubspot and MS Teams.
- Must be flexible and responsive to changing priorities while working to meet immediate deadlines.
**Physical and/or Home Office Requirements**:
- Reliable and secure internet: minimum of 30mbps download and 6mbs upload speed.
- Confidential space to protect company sensitive information.
- Requires ability to sit for long periods of time.
**Our values**:
**Passion**
- We exceed our customers' expectations by listening and asking the right questions.
- We delight our customers by crafting inspirational itineraries.
- We have a desire to succeed and provide outstanding value.
**Partnership**:
- We care about the long-term well-being of our employees, customers and suppliers.
- We support and value our colleagues and enjoy working as a team.
**Leadership**:
- We are all leaders, encouraging, exciting and motivating each other.
- We achieve operational excellence by making brave decisions.
Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.
Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.
We look forward to getting to know you!
LI-VL1 #LI-HYBRID