A little about us. Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform. We regularly appear on a lot of "Best Places to Work" lists and we think it's because we encourage our Splunkers to bring their whole, authentic selves. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Because when you feel free to be you, it makes it a lot easier for us to be us.
**Role Summary**:
Would you like to be instrumental in the success of our rapidly growing Software as a Service (SaaS) business? Do you possess extraordinary leadership skills? Then this role may be a fit for you! This individual will lead a team driving a high-volume transactional workload, directly connected to predictable revenue outcomes, with exceptional attention to detail. Your team will be supporting Splunk's Americas SaaS Renewals business.
The AMER Renewals Center of Excellence Manager will drive successful outcomes through process innovation and implementation, territory design, pipeline inspection and forecasting, and program management. This highly motivated person will be responsible for leading a team that will provide quoting and booking license renewals of Splunk's industry-leading software, as well as partnering with Sales and Success Management teams to increase retention, minimize churn risk, and drive growth at the renewal event.
You will ensure your team is well equipped to drive efficient quoting, process enhancement, and strategic engagement with cross functional teams to drive positive outcomes for Splunk and our customers.
This position carries a quota and goals, focused on the team's efficient quoting, strong renewal rates, and enhanced scalability of the Renewals business. This role will be based in our Costa Rica office and aligned with our renewals team supporting North America and Latin America..
**What you'll get to do**:
- Lead team and ensure consistent outcomes against corporate objectives through effective process design, territory planning, team enablement and performance management..
- Proactively identify, document, and enhance processes that extend renewal efficiency, effectiveness, accuracy, and insight generated from renewals performance while also maintaining exceptional customer experiences for internal and external customers
- Provide dedicated support to our broader renewals business by ensuring your team can efficiently drive quote creation, customer outreach, deal level analysis, order processing, and booking.
- Work closely with Renewals Management to maintain an accurate forecast, capture status updates and proactively research/address data gaps.
- Keep current on Splunk's pricing strategies, quoting systems, contracting tools, and subscription management tools to identify and mitigate risks to operational coverage and reporting.
- As part of the Renewal Sales Leadership team, you will manage a sales territory while meeting/exceeding renewal rates and driving efficiency and scale across the business
- Enable and monitor your team's ability to prepare accurate renewal quotes at least 90 days in advance of subscription expiration
- Instill in your team an ability to proactively identify issues that may impact a renewal and elevate them to ensure risks are mitigated well ahead of renewal
- Resolve order issues with Customer Service and Order Management
- Track pending and lost renewals including reasons for cancellation
- Collaborate with Partner Operations, Sales Operations, Partner Development and Order Management teams to ensure quotes and orders meet defined criteria for factors such as booking and revenue recognition (i.e. Proof of Sell Thru, billing, etc)
**Must-have Qualifications**:
- Demonstrated experience successfully leading a team of renewal professionals responsible for a book of high volume, high velocity renewal transactions.
- Deep knowledge of selling, demand generation, or renewing enterprise software in a diverse customer base with a demonstrated ability to meet or exceed a sales quota for retention and/or growth
- Experience in a sales function that includes both direct customer interaction and working within a channel sales model
- Passionate about building relationships both internally and externally
- Program management experience driving innovation and scale: you initiate and champion change that improves efficiency and business outcomes
- Excellent organizational skills and attention to detail paired with the ability to prioritize tasks, take initiative and meet deadlines
- Practical, current, hands-on knowledge of Enterprise Sales Infrastructure, such as Salesforce CRM/CPQ and Renewals Management/Recurring Revenue Management software (i.e. Gainsight or similar Customer Success Management platforms)
- Comprehensive understanding of SaaS and/or Enterprise Sales business model with underst
