Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
- This role supports the service structure and serviceability of a product for Hardware and Firmware. Responsibilities include providing technical expertise to the Field on problem determination/isolation, then providing action plans to resolve client issues. The Remote Technical Support role may also provide technical expertise in support of critical client situation resolution. This role serves as the Field's interface to Development for the identification and analysis of design, architecture, and process issues and for driving those issues to resolution
- Perform failure analysis on IBM Power Hardware I/O adapters and DASD. Can include travel to customer sites around the world.
- Remote Technical Support is from pre-product introduction, GA release to product end of life. This role may participate with product development in the product design phase to incorporate product support, diagnosis, and recovery capabilities
Required Technical and Professional Expertise
- A minimum of 1 years of experience working with IBM Power Hardware or X86_64 Server Hardware
- Exposure to IBM Power Hardware and features, Intel/AMD Hardware, System Adapters, HDD, SDD, & NVMe
- Demonstrated communication skills in a customer facing environment.
- A minimum of 1 years of experience in debugging system failures either hardware or software
Preferred Technical and Professional Expertise
- 1 Years working on IBM Power Hardware with exposure to 2 of the following OS types: IBM I, AIX, VIOS, Linux (RHEL, SLES, Ubuntu)
- 6 months Analyzing physical hardware failures with the ability to read adapter specification sheets.
- 6 months Ability to read IBM System dumps (PEDBUG, SNAPS, IQQY Logs, PEL/PAL's) or Linux SOS logs.
About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
