**Introduction**
At IBM, work is more than a job - it's a calling: To build.
To design.
To code.
To consult.
To think along with clients and sell.
To make markets.
To invent.
To collaborate.
Not just to do something better, but to attempt things you've never thought possible.
Are you ready to lead in this new era of technology and solve some of the world's most challenging problems?
If so, lets talk.
**Your Role and Responsibilities**
A Remote Code Load Engineer works with IBM customers to schedule, plan and execute on update of the system firmware/software on a wide range of IBM storage and server products to ensure that the products are operating at their best.
In this role, you'll be responsible for handling customer cases in an effective and accurate manner utilizing techniques and documented procedures.
This job requires technical skills, an eagerness to constantly learn and evolve and a natural curiosity as well as outstanding customer communications skill.
**Responsibilities**:
- Monitor all incoming RCL requests.
- Coordinate all communication and scheduling with the client.
- Perform system health check and stage code.
- Maintain communication with customer throughout the code load process.
- Execute the product designated code update procedures.
- SME in event of upgrade failures.
- Case management
- The job might require flexible schedule to ensure 24x7 support operations or on-call coverage (as applicable)
**Required Technical and Professional Expertise**
- Relevant University degree, ideally in Information Technology or Computer Science.
- At least 1- 2yrs experience in Linux or UNIX Systems Administration and Network Administration.
- Professional experience with Software Support.
- Fluency in English - both verbal and written
**Preferred Technical and Professional Expertise**
- At least 1- 2yrs experience with Spectrum Scale, Spectrum Fusion, Spectrum Insight or ESS.
- At least 1- 2yrs experience RedHat, Openshift or Ansible.
- At least 1- 2yrs experience with Object Storage and Cloud Storage
**About Business Unit**
IBM Systems helps IT leaders think differently about their infrastructure.
IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues.
Our systems power the world's most important industries and our clients are the architects of the future.
Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.
They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.
The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain.
Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.