Your Role
The Regional IT Leader is responsible for managing IT operations for approximately 500 employees in the LATAM region.
Daily responsibilities consist of managing team members, the service management processes and the expectations of about 500 end-users.
Actively communicate with leadership, Studio Directors and end-users to inform, educate and monitor satisfaction.
What You Will Do
Service Desk Management
- Manage incident support groups
- Review Incidents exceeding target resolution times and escalate as appropriate
- Review daily service desk activity reports, make adjustments as required
Administration and Personnel Management
- Directing IT staff recruitment and directly supervising IT team members
- Review and approve team member timesheets
- Attend recurring teleconference/videoconference meetings
- Mentor team members development and work product
- Assure compliance with standard operations and procedures
Data Integrity
- Monitor the data integrity process, backup, restoration and archiving
- Monitor the health of data storage equipment to ensure reliability
Asset Management
- Manage current assets and asset allocations (inventory control)
- Procure, install, move, de-install & dispose of PCs and workstations
Your Qualifications
- Bachelor's degree in information technology or related field
- Over 10 years of management experience in an IT operations capacity in the professional services, advertising, architecture, or legal environments
- Demonstrated knowledge of IT systems, specifications, networks, and computer systems
- Demonstrated knowledge of Windows Server products
- Problem-solving skills and an analytical mindset
- Excellent leadership, prioritization, and organizational skillsBilingual in Spanish and English
Life at Gensler
At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design.
From curated art exhibits to internal design competitions to "Well-being Week," our offices reflect our people's diverse interests.
We encourage every person at Gensler to lead a healthy and balanced life.
Our comprehensive benefits include subsidized health and life insurance, profit sharing, annual bonus, LinkedIn learning, holiday observance, additional PTO days every 5 years and employee assistance programs.
As part of the firm's commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees.
In addition, we reimburse tuition for certain eligible programs or classes.
We view our professional development programs as strategic investments in our future.