**Why Catalina?
** Catalina delivers omni-channel solutions to our customers with a long-standing history of rich data assets, but our _greatest _asset is our people.Our guiding principles set the stage for winning in the markets we serve, and our potential is powerful.When you join the Catalina team, you will be part of an inclusive environment that embraces flexibility, community involvement, work-life balance as well as opportunities to grow professionally.
**Our Team**
**Responsibilities**
- Build and lead an exceptional team of Quality Specialists by recruiting, selecting, training, coaching, and addressing employee relation/performance issues as needed.
- Manage a team of 5+ Quality Specialists responsible for conducting campaign quality inspections for Digital product lines.
- Work with SD of Quality to establish, implement and execute measurable department performance goals.
- Engage in quarterly performance review discussions and provide feedback through regular one on one review sessions with your team.
- Ensure that department and company goals are achieved around limiting liability and risk for customers and Catalina.
- Drive team productivity by balancing workload distribution to optimize risk assessment and quality check volume.
- Own and drive the process for managing and continuously improving pipeline, productivity, and the onboarding of new products to ensure that the QA process adequately covers business needs and opportunities for risk.
- Monitor QS quality and performance using established metrics, striving for 100% quality execution and detection of preventable issues.
- Monitor team quality to ensure team delivers superior customer service and adheres to standards and procedures.
- Ensure that QA processes are documented and continuously updated; reinforce team compliance for utilizing the appropriate processes, documents, and sources.
- Align with SD of Quality to drive overall team performance and dynamics.
- Build and maintain effective relationships with Leadership across Customer Delivery, Sales, Product, Contracts, and other functions; share quality insights and recommendations for reducing defects and mitigating risk.
- Communicate and collaborate with internal departments to develop recommendations for integration of key business initiatives into scalable and efficient media execution models, identify outliers and drive efficiencies.
- Provide support to remove roadblocks for Quality Specialists.
- Support effective training and for job responsibilities, process, and Performance Excellence methodologies.
- Be a customer advocate, influencing initiatives across teams for product improvements and new solutions.
- Assist with campaign quality checks as appropriate and available based on schedule, responsibilities, and team capacity needs.
- Keep Leadership informed of any barriers, risk or concerning trends discovered during quality check findings.
- Ensure that team is adhering to executional best practices to ensure overall quality and compliance standards; manage against retailer and/or industry specific requirements.
- Maintain understanding of all media campaign management tools to serve as internal consultant and knowledge resource on system and targeting capabilities to align with specific campaign objectives.
- Adhere to executional best practices and processes to ensure overall quality and compliance standards.
- Assist ED, Costa Rica Operations with office-wide initiatives, including managing vendor relationships and other activities related to establishment and successful day-to-day operation of Costa Rica office.
**Qualifications**
- Ability to attract, retain, engage, and develop teams in a fast-paced, transformational environment
- Ensure there is a focus on accountability and performance, with clear line of sight between organization strategy and individual goals
- Embody Catalina values without fail
- Demonstrate agility, a continuous improvement mindset, and action-orientation
- Strong leadership and individual/team development capabilities
- Proven ability to execute duties among the top of peer group and displayed independence (self-starter/insightful vocal leader)
- Strong time management: capable of handling multiple projects and deadlines and works well under pressure.
- Strong analytical, problem-solving skills; data analysis, brand management, and skills drawing logical conclusions based on numerical results.
- Cross functional collaboration and influencing skills.
- Exceptional organizational abilities, superior follow-through and be able to focus on details.
- Effective and accurate verbal, interpersonal and written communications skills
- Excellent customer focus (customer orientation; responsiveness; build partnerships internally; handle difficult situations)
- Innovation (create and foster change; creative problem-solving - analytic and strategic thinking; decision-making)
- Exceptional personal qualities (honesty, integrity; self-confidence; maturi