Bachelor's degree or 5 + years of professional or military experience
- 1+ year of experience in Human Resources or customer service in a leave and/or disability field
- 2+ years of relevant audit and/or operational experience.
- Experience creating audits and outcome reports.
- Experience in MS Word, Excel, Access, Outlook and PowerPoint
Job summary
At Amazon we believe that every day is still day one.
DLS Team is seeking a Quality Auditor to contribute to the development and ongoing execution of our Quality Management System (QMS).
QMS will support our quality program across various leave of absence and accommodation events.
This position will assist in driving operational excellence through a culture of continuous inspection in processes and key business initiatives.
Focus on raising the bar on our processes and tools by continuously evaluating our internal controls, consistency in standard work against established policy, plan, and practice.
Key Responsibilities:
- Develop and maintain key aspects QMS
- Monitoring case and call quality; providing findings to stakeholders for appropriate follow up action
- Define measureable metrics to gauge progress against objective quality goals
- Partner with DLS stakeholders on process improvements in response to customer feedback and/or audit results
- Simplify complex DLS language while concisely summarizing the issues, defining the defects or service failures and outlining robust corrective action.
- Flexibility to work nights and/or weekends
- 3+ years' experience with disability quality assurance
- Strong written and verbal communication skills
- Solid track record for delivery of high quality products
- Excellent customer service and communication skills, both verbal and in writing
- Strong time management and ownership of deliverables
- Ability to analyze and identify patterns in large data sets.
- Strong attention to details.
- Ability to work independently