**Introduction**
At IBM, work is more than a job - it's a calling: To build.
To design.
To code.
To consult.
To think along with clients and sell.
To make markets.
To invent.
To collaborate.
Not just to do something better, but to attempt things you've never thought possible.
Are you ready to lead in this new era of technology and solve some of the world's most challenging problems?
If so, lets talk.
**Your Role and Responsibilities**
This role is responsible for the operations management of Software Development.
This may include revenue, expense control, profit performance, management of the processes that include IPD, quality assurance, business controls and procedures, client satisfaction deployment and ratings, and plan administration.
They may develop and administer development expense and support (cost) budgets.
In depth operational and administrative knowledge is required in the day to day activities.
They may be measured on budget attainment, client satisfaction and satisfactory audits.
Guides Functional Objectives or Technologies.
**Skills**:
**Communication/Negotiation**:
Engaged as an independent professional.
Ability to articulate and compare alternatives approaches.
Negotiate with specified objectives.
**Problem Solving**:
Recognize problems related to project objectives.
Creativity and judgment applied to professional technical, or operational problems.
Independently generates solutions, based on analytical skills & business knowledge.
Challenge the validity of given procedures and processes to enhance and
improve or develop complementary adjustments /solutions.
**Contribution/Leadership**:
Works on special projects, or leads small teams, or manages routine technical/ operational activities or departments (national or international).
Understands departmental mission and vision.
Provides advice in technical/operational domain of specialization.
Generally controls own work priorities and methods requiring tradeoffs.
**Impact on Business/Scope**:
**Required Technical and Professional Expertise**
- 2+ years experience with managing team of developers working on operations and automation.
- Ability to multi-task and solve operation issues prior to and during customer impacting events / incidents.
- Strong verbal and written communication skills, including having attention to details, to communicate observations and ideas for diagnosing and preventing issues or improving SRE processes to shorten diagnosis and resolution.
- Ability to observe operational support techniques and make improvements to SRE processes.
- Capable to work in a Global, multicultural, and diverse environment.
**Preferred Technical and Professional Expertise**
- Managing customer escalations
- Troubleshooting in production systems
- DevOps or SRE
- Source and project control (GitHub Enterprise, ZenHub, Jira) - hands-on
- Automation using Go, Python, C, C++, Ansible or Shell scripting
- Monitoring and logging tools (Nagios, QRadar, New Relic, sysdig, logDNA)
- Continuous Integration platforms (Jenkins, Terraform, TeamCity, Travis CI)
- Load balancing, geo routing, and proxying
- Networking - Firewalls and Load Balancing (Vyatta, StrongSwan)
- NoSQL databases, key-stores and other data-structure solutions (MongoDB, Redis)
**About Business Unit**
Are you craving to learn more?
Prepared to solve some of the world's most unique challenges?
And ready to shape the future for millions of people?
If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story.
Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain.
Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.