**Duties and Responsibilities**
- Receive and process customer request for quote and orders.
- Using the established standards, check that all information supplied by the Customer / Project Manager is correct and complete to ensure the material is going to be deliver on time
- Accurately upload, enter, and book order in business systems.
- Maintain updated customer information in business systems and other databases.
Collect and save needed documentation to ensure compliance with record retention and documentation procedures
- Collaborate and coordinate with all the teams to follow up or activate orders that are facing a setback, this includes: intercompany factories, logistics, credit and invoice departments.
If necessary, must work with other teams to improve delivery dates
- Initiate proactive communication with Customers / Project Manager to resolve purchase order issues or to collect missing information at the order entry stage.
Function as the primary contact and coordinator between the Customers / Project Manager and the factories to resolve those issues
- Must be able to analyze the information in the systems to make decisions that help to fulfil our Customers / Project Manager expectations.
**Interactions**
Multi Business Americas and other departments such as Procurement, Credit, Billing, Customer care and other Departments.
**Qualifications**
- Bachelor's degree in Business Administration, Finance, Economics, Engineering or any related field from an accredited institution.
- Experience working with complex data sets in data warehouse environments.
- Ability to interact and communicate effectively, orally & in writing, with all levels of Management.
- Passion for operational excellence with a commitment to delighting customer.
- Excellent communication skills due to the interaction with high level management.
- Previous experience with Purchasing and Logistics processes for at least year and half.