**Site Name**: Costa Rica - Cartago - Tres Rios**Posted Date**: Jul 25 2023This position will resolve low, medium and high complexity user requests for Vendor Master File Maintenance, aligned to SLA resolution times and quality and control standards. Direct interaction with vendors and internal users is required for requests resolution and consulting.**_ Your Responsibilities_**: This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are:- Demonstrated ability to analyze and understand SAP vendor master data objects- Review the data of suppliers in Supplier Lifecycle Management, Ariba or Fiori portals- Monitor Vendor Master change/create open requests- Monitor that requests follow the correct process flow- Perform the Callback process- Execute the controls established for the process- Participate in projects and process improvement initiatives- Ensure adherence to the standard operating procedures in line with internal controls**_ Why you? _****_Basic Qualifications:_** We are looking for professionals with these characteristics to achieve our goals:- Excellent written and oral communication skills in English (B2).- Able to properly and clearly communicate to users on the resolution of a request and classify it with the correct root cause at time of closing- Meet process service level agreements- Able to easily adapt to a fast pacing environment- Focus on continuous improvement and customer satisfaction- Excellent analytical and problem-solving skills- Motivated self-starter, proactive with initiative to work and learn- Intermediate Excel knowledge- Team player, work across boundaries- Degree or University in progress (Business, Finance or related degree, Accountancy, Economics).- Minimum of 2-year previous shared service center experience- Vendor master management and/or any equivalent combination of education**_ Preferred Qualifications:_**- Experience working with SAP- Intermediate Portuguese- Experience in pharmaceutical industry**_ Why GSK? _**Uniting science, technology and talent to get ahead of disease together GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged, and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030.Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We're committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.**Important notice to Employment businesses/ Agencies
