Psst Sr. Associate, Physical Stores Support Team

Speak, write, and read fluently in English
- Experience with Excel
- 2 years experience supporting internal teams/stakeholders, merchant-service, or customer-service.

The Physical Stores Support Team executes SOPs to aid Corporate teams with product selection & onboarding, merchandising, marketing, inventory and pricing functions for Amazon branded brick and mortar stores.

Our stores have innovative concepts (including Amazon Go!). You'll be part of a team working to operate, scale, and invent to support business success and growth. Your work will have a direct impact on the customer experience and stakeholder trust. Expect fun, a learning curve, and opportunities to sharpen your skills and grow.

Key job responsibilities

A day in the life

**As a PSST Sr. Associate you will**:

- Learn to document SOP changes and develop your writing skills to be able to document new tasks.
- Demonstrate expertise in following instructions end-to-end with high quality results.
- Gain experience in tools used in order to achieve business goals and provide process-level reports to senior management/ stakeholders.
- Dive deep on output deviations and escalate issues.
- Perform root cause analysis, researching for missing information, finding the main gaps and solving them.
- Interact with multiple stakeholders on a daily basis to communicate on operations.
- Participate in improvement and optimization initiatives.
- Share knowledge and best practices with the team, including delivering training sessions for processes.
- Effectively prioritize work time to ensure productivity and record time spent on tasks.

Heredia, H, CRI
- Previous experience in Process Improvement and SOP optimization.