Project Manager Sr. - Cr

**Project Manager Sr. (Hybrid)**

**Heredia, Costa Rica**

SGF Global is looking for a Project Manager Sr., for IT enterprise in Heredia, Costa Rica.
**Requirements**:

- 5-7 Years' Experience in Service Management Domain(Incident, Change & Problem) anyone as primary and should be well versed in ITIL processes and standards.
- Run Daily Cadence with Key Stakeholders for updates/progress on Incidents/Requests received during Post Go live Support period and send Progress Reports.
- Timely Communication, Co-ordination & Adherence to the Transition plan is a key success factor.
- Work Closely with all the stakeholders during the transition preparation phase and Post Go live.
- To ensure Service Management Processes are followed by Delivery/Project Teams
- Knowledge of MS Excel, Remedy(or any other service management tool)
- Ensure the Operational Acceptance Criteria is met prior to Go Live and Handover to Steady Support Team.
- Good Communication Skills.
- Zeal to learn Service Introduction Processes and other governance activities for smooth transition of services/solutions from Project Team to Steady Support Team.
- English C1.
- Full time (8h).